testimonials and client reviews of our Massachusetts Air Conditioning and Heating Work
We have some of the best and friendliest customers! We are proud to have served so many Massachusetts homeowners over the years. Here’s what our customers are saying:
“Early last summer, we lost the capacity to air condition our home and were faced with replacing one, if not both, of our heating & cooling systems. Finding a reliable contractor was an absolute nightmare, but luckily, a friend recommended
Wilson’s Service, Inc.
Although I was desperate for relief from the heat and humidity, Wilson’s salesperson never pressured us for a decision, but rather, he listened patiently to our concerns, answered all our questions thoroughly and offered three very detailed options. After deciding to replace both of our ancient systems, Wilson’s then worked with us to reach the most economical solution for our budget.
The installation process was truly a dream! Although I had five workmen in my house for a week, they were the nicest, most polite and cleanest workmen I have ever had the pleasure to use. They treated my questions with respect and offered to return at anytime for any reason. Gary even came over after hours to correct a problem himself!
Since then, we have seen a consistent decrease in our monthly gas and electricity usage and the substantial savings have been most welcome. I would unconditionally recommend Wilson Services, Inc. to anyone needing repair or replacement. Thank you Wilson’s for making my house a home again!”
– Cynthia Lambert, South Hadley, MA
From The Daily Hampshire Gazette, January 12, 2004
Thanks to the folks who spent Christmas Eve installing new furnace.
To the editor:
Two days before Christmas, Baystate Gas red-tagged my furnace and told me not to use it anymore due to a carbon monoxide leak. They did not fix it at the time and left me without any heat. My main concern was the health of my daughter and me, and we immediately went to the doctor.
The next day, which was Christmas Eve, I called Baystate Gas and they informed me that due to the holiday they would not be able to help me until Friday and that I would have better luck contacting a local heating company.
I frantically searched the yellow pages only to hear the phrase sorry, due to the holiday, we will be unable to come out until Monday. It was Christmas Eve, I had no heat, I have a young child and Santa was coming.
Finally I called Wilson Plumbing and Heating of Easthampton, and Gary Wilson immediately sent someone to my home to give me an estimate, but could not guarantee that I could have a new furnace installed that day.
Thankfully, by 1:30 in the afternoon, there were two technicians in my basement installing a brand-new furnace. I am grateful to Wilson Plumbing and Heating and especially to Randy and Jim who spent Christmas Eve in my basement so that my daughter would be able to open her presents on Christmas Day at home.
– Sara Sulisz, Easthampton
“We have had the opportunity to use the plumbing, heating, and emergency services of Wilson Services, Inc. In all cases Wilson provided superior services. We bought our new home on a freezing day in January and arrived to find pipes bursting everywhere. Gary’s response to our frantic call was immediate. He got a crew to our house so quickly that one of our new neighbors commented, “It looked like the invasion of Normandy”. His fast action limited the damage to the house to wet carpet instead of ruined floors and walls.
About a month into our move we belatedly made a decision to install a new boiler. This meant that the Wilson crew had to dismantle a large, dirty old system and take it out of the house over a newly installed white carpet. They managed to do this without making a single spot on the carpet, and they left the basement immaculate as well. The new system they installed has lived up to and exceeded our expectations for fuel efficiency and comfort. Gary Wilson and his colleagues have won our wholehearted endorsement. ”
– Francesca Maltese & Alexander Blount
“Gary Wilson is not just a superb plumber — he did my entire house — but he’s also a man of diligence and integrity. I feel fortunate to know him and have him as a friend.”
– Jonathan Harr
“My wife and I have just recently completed the construction of a new home. This was a very important and large project for the both of us. The home is approximately 3000 square feet with three bathrooms, a Viessman boiler and hot water heater, and radiant heating system in the garage.
I found Gary Wilson and his entire staff to be very professional and honest. Gary provided a detailed written proposal from a set of plans. I found his price quote to be reasonable and after some inquiring of my own I awarded Gary the plumbing, heating and air conditioning contract for my project. This was based on interviews with area contractors and actually viewing work performed by Wilson Plumbing and Heating. All scheduled meetings were met. All telephone messages were answered in a timely fashion.
There were several changes throughout the project and I found Gary and his employees to be flexible and helpful. Gary himself was very helpful in coordinating several phases of the job in reference to the heating an air conditioning sub-contractors. The project went smoothly thanks to Gary and his employees. The project was completed on time and on budget. I called Gary two times since the completion of the project for minor problems. Both times, my calls were answered in a timely fashion and Gary came himself to rectify the situation. I feel confident to highly recommend Wilson Plumbing and Heating for any project that may be contemplated. He and his staff were a joy to work with.”
– David G. Lavoice
“I am so pleased with my Viessmann radiant heating system. Our new home has such very even heat. The tile and wood floors are so nice and warm. I just never have to think about the temperature. I have it programmed and it is there, rock solid, all the time. I am particularly happy with the very neat and clean installation of the Viessmann boiler and manifold system that was install by Gary Wilson of Wilson Plumbing and Heating. Gary was a pleasure to work with, his work was flawless, completed on time and, very importantly, on budget. I would recommend Gary, his company and a Viessmann system to anyone without reservations.”
– Dave Allison
“After 35 years of living with oil fired steam heat, we decided to replace our heating system. It was a daunting task since, as retirees, we knew that we’d have to live with our choice for the rest of our lives. With that in mind, I interviewed almost every heating contractor in the area. I met with Gary Wilson first because I was impressed by his website. When I called his office to make an appointment, he was in Germany visiting the factories which made the boilers he installs; that made me feel that he was a serious and committed businessman. At our first meeting, Gary was confident that he knew exactly what type of system would make me happy. At that time, I didn’t appreciate his approach; but after many interviews with contractors who were willing to install whatever I told them to, I realized the importance of someone having enough knowledge to instruct the homeowner as to what the best type of system would be.
Some of the other heating contractors I met with sent sales reps to sell me a product that some unknown crew would install. I’d never meet the owner unless, of course, I had a complaint; whereas Gary, the owner, was on site supervising an exceptionally talented small crew. They were competent, well organized, very neat and courteous. Quite frankly I hated to see them leave.
Ultimately I chose a Buderus gas fired hot water system with optional computer and panel radiators with individual controls which allow me to regulate the temperature in each room. I am completely satisfied. The house is comfortable and amazingly quiet and odor free for the first time in 35 years.
I got to know Gary and his crew better than most homeowners would because, as a retired shop teacher, I performed the carpentry chores which needed to be done during installation. I’m pleased that I chose someone who not only displayed knowledge and attention to detail, but also had a passion for what he was doing.”
– Charles Derby, Northampton, Massachusetts
“Just wanted to let you know that the new Viessmann heating system has exceeded our expectations. We are using 1/3 the natural gas that we used last year!! You were much too cautious about the expected savings. So far, since early December when it was installed, we have saved $1,375 dollars with the new system (about 4 months of usage). We have not changed the temperature level in the house other than having a much more even temperature throughout the house. We are also very happy with your work and wish you the best.”
– Ken Harstine, Holyoke, Massachusetts