After Hours service: After-hours service availability is limited and reserved for established customers with an ongoing service relationship OR wishes to have an ongoing service relationship with us, with the purchase of the Silver or Gold Agreement Plan during our business hours. An unlisted phone number is provided.

If you’re an existing customer experiencing an urgent issue, please reach out. We do our best to be there when our customers need us.

Interested in priority support? Ask us about service agreements designed to give you added peace of mind year-round.

Also try emailing service@wilsonph.com: if we are running calls and you email in, we may be able to come and help.

Materials: A good portion of the service calls we do don’t need parts beyond what we have in our trucks. When we talk to you on the phone, we are asking lots of questions as to attempt to determine what the possible issue is and what parts may be required. But it’s impossible to fully diagnose over the phone (in several instances we actually can).

When we need parts: Less ideal, it likely means we can’t get your system up and running. More trips/costs. We frequently get a question like: since you didn’t have the parts on you, do you charge me for a second trip”? And we answer “yes”. No one carries every part for every system in their trucks.

Priority (in general)
1-
No heat

2-
No heat in a zone
Intermittent heat
Too much heat

The outdoor temperature will swing the priority as well.

Heat pumps: please have plug in heaters available to heat your home. Or, get your furnace or boiler to kick on (lots of “dual fuel” heating and cooling systems out there, we’ve installed hundreds)