Cost of Installation
Wilson Services – Cost of Installation
When it comes to replacing your existing heating and cooling equipment, you have options. Our goal is to try to give you several options ranging from “entry-level” to “top-of-the-line”. It is very common these days for most HVAC contractors to come to your home/place of business, evaluate your needs, and send you one price. I feel as though it is more appropriate to offer several ideas because it is not my place to make assumptions regarding what type of investment you, the property owner, wish to make.
For over 30 years, my employees and I have delivered good, quality workmanship on thousands of systems. Our prices are not the lowest (well, it seems like they are at times), and to add to that topic, please read further on. Many of today’s systems require specific installation practices, and even more important (in many of our installations) is what “control system” is being utilized to operate the heating and cooling equipment. It is easy to be misinformed when it comes to heating and cooling, and even your hot water system for your faucets; many of these methods change when there are seemingly slight variations in the system layout. It would be a mistake to think that all companies (and their technicians) have the same training and attention to detail.
Once you call and set up an appointment, I will come to meet you and discuss what your needs are. Often I will recommend approaches and ideas you may not have considered. Then I will go back to my office and perform the various steps to come up with a number of options. I then will set up another appointment (or, on occasion, will email you if the timing is critical) with a basic outline discussing different systems and the pricing as well. Once you decide which system best suits your needs, I quickly paste the pertinent information into an agreement. We traditionally ask for a 10% deposit upon acceptance of our agreement (many companies ask for 50%). When we begin the project, as we have the materials at your home and are ready to start work, we then receive a second payment, typically 50%. Then 40% upon completion. Depending on the job’s size (larger multi-day jobs), there may be several payments.
If low cost is your need, we most likely won’t be the company for you. But consider this: many of our installations are due to improper installation or application. That’s where the layperson is unable to distinguish the subtle differences. We have a number of customers who came to us second and not first and paid dearly for paying twice rather than once. You are purchasing a service; you are not purchasing an air conditioner or a furnace. My hope is that you will give me the opportunity to explain what my company can do for you.
Cost of Service
Wilson Services – Cost of Service
We understand that servicing your heating and cooling equipment oftentimes is not a planned event. We also understand spending money on bulky equipment stuffed away in your basement or attic isn’t your first choice when it comes to the many options for how to spend your hard-earned money. When you need HVAC services, two thoughts will likely cross your mind:
When I get this fixed, how much will this cost me?
After thousands of “new system installations,” tens of thousands of “service calls”, and over 30 years of serving the community, we have stood the test of time and charge a fair price for our time and efforts. Please understand we are not the cheapest contractor (smaller operations have lower overhead costs). Also, please understand that some service-related heating and cooling problems cannot be fixed or resolved on the initial visit to your home/business. Just like your auto mechanic does not have every part of your car on their shelf, we oftentimes need to order materials to correct your system’s servicing needs.
Our goal is to get your servicing needs taken care of so that you will be confident in calling us for future business as well.
Please consider the following before calling our company for service:
Our minimum invoice is $175, $200 for further communities. This covers the first hour needs to travel to and from your location and diagnose the problem. This is “up to an hour,” meaning it is possible that the total servicing time could possibly be less than an hour, yet the same minimum invoice of $175/200 would still apply. If the problem cannot be diagnosed within the one-hour total time frame (travel and on-site), the cost will be higher. Please call our office during regular business hours for an explanation of your specific servicing needs.
Once the problem has been identified, you will be told what the costs will be to correct the situation. Please keep in mind that on occasion, there could be several problems, and we cannot possibly know this until the first problem is corrected. It is impossible for our technicians to guarantee that the initial servicing need is the ‘only’ problem that needs attention.
It is possible (although a rare occurrence) that a number of hours may be required to diagnose your HVAC serving needs. Our technician will inform you of this possibility if the original $175/200 invoice fee will not be adequate to fully diagnose the problem.
Our small staff cannot serve everyone who calls: If you have a current ‘maintenance agreement’ or if you have a ‘new system installation’ that is still under a Wilson installation warranty, you will be at the top of the list. All other previous customers: if possible, we will do our best to take care of your servicing needs, but we make no guarantees. To new callers: please call during regular business hours to set up an appointment
Calls coming in after 2:00PM will have an after-hours charge. If our schedule is full it is possible that an after-hours fee will be charged even if your call comes in that morning. Many of our customers can wait for the next ‘regular hours’ opening, yet if you need after-hours service, it must be set up with a Wilson Services employee (our answering service does not know our technician’s availability). We advise that you have some inexpensive electric space heaters for emergency no-heat situations.
All servicing and invoicing is due COD. Multiple trips may mean multiple invoices and payments.
We request that the person calling our company for servicing needs will remain the ‘main contact’. If your acquaintance, neighbor or relative is knowledgeable in heating and cooling, we require that we have the initial communication with this person before our technician is dispatched.